Last Updated: July 2026
At Oakhide International, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
We accept returns within 14 days of the delivery date, provided that:
- The item is unused, unworn, and in its original condition.
- All original tags, labels, and packaging are intact.
- The item shows no signs of wear, damage, or alteration.
- Proof of purchase or the original order confirmation is provided.
2. Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
- Custom-made or personalized leather jackets.
- Custom-size orders.
- Clearance, sale, or promotional items (unless defective).
- Items damaged due to misuse, improper care, or normal wear and tear.
3. Return Process
To request a return:
- Contact us within 14 days of receiving your order.
- Provide your order number, reason for return, and clear photos of the product (if applicable).
- Wait for return authorization before shipping the item.
- Ship the item to the return address provided by our support team.
Returns sent without prior approval may not be accepted.
4. Return Shipping
Customers are responsible for all return shipping costs unless:
- The wrong item was shipped.
- The product arrived damaged or defective.
We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery.
- Provide clear photographs of the product and packaging.
- An unboxing video may be required to verify shipping damage or missing items.
Once approved, we will offer a replacement, refund, or appropriate resolution.
6. Refunds
After receiving and inspecting your returned item:
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5–10 business days, depending on your payment provider.
- Original shipping charges are non-refundable unless the return is due to our error.
7. Exchanges
We accept exchanges only for:
- Defective products.
- Incorrect items shipped by us.
Exchanges are subject to product availability.
8. Color & Material Variation
Our products are made from genuine leather, and natural variations in grain, texture, and color are normal. Additionally, product colors may appear slightly different due to lighting conditions, photography, or monitor settings. These natural variations are not considered defects.
9. Order Cancellation
Orders may be cancelled before production or shipment begins.
Orders that have already been shipped cannot be cancelled and must follow our return procedure if eligible.
Custom-made or personalized orders cannot be cancelled once production has started.
10. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Oakhide International
Website: https://oakhideinternational.com
Email: info@oakhideinternational.com
Thank you for choosing Oakhide International. We appreciate your trust and are committed to providing premium-quality leather products and excellent customer service.